We ship via Canada Post Expedited service, which converts to USPS once the parcel enters the US. This also allows us to give you tracking information for your parcel. If you wish another shipping method, please contact us for pricing information.
The price of shipping is automatically calculated for your order. Should the actual cost of shipping be more than $5.00 less than this, you will be refunded the difference between the actual cost of shipping and what was calculated.
Any orders over $150, shipped to Canada or the US will ship free of charge.
Returns are not available for books or patterns. All other returns must occur within four months of purchase and must be accompanied by a receipt. For returns of yarn, the yarn must have ball bands or skein labels intact, must not have been used and must be in re-sellable condition. You are responsible for any postage costs for your return. For orders outside Canada, please indicate RETURN on the outside of the parcel, so we don't have to pay any Customs fees. If we do incur Customs fees, they will be deducted from the amount of your return. If you are unsure about the return of an item, please contact us.
Sheeps Ahoy is a small room in our home, which is also home to other members of our family and two friendly labrador retrievers (George and Lucas). To avoid disappointment, please set up a time for your visit in advance. This ensures that someone is here and that other customers are not - 2 or 3 people in the Sheeps Ahoy room is crowded. Alternatively, check out our 'Where's Sheeps Ahoy' page in case we are at a trade show you will be attending, or try to connect with us at an Ottawa Knitting Guild meeting.
The best method of communication is often by email. When we are travelling to various knitting related shows, we always try to check our email at least once a day.